Are cancellations in the first month counted as churn?

Updated 11 months ago by Neel Desai

ProfitWell does not count users who are new and then churn in the same month as "churned" users. 

For example, if a user were to pay you $100 on 12/5 and then churn on 12/6, we would show that $100 as "new revenue" on 12/5, and then we would deduct that $100 from the "new revenue" category on 12/6. 

At no point would your churned revenue / churned customer count be affected.

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