Are cancellations in the first month counted as churn?

Updated 9 months ago by Neel Desai

ProfitWell does not count users who are new and then churn in the same month as "churned" users. 

For example, if a user were to pay you $100 on 12/5 and then churn on 12/6, we would show that $100 as "new revenue" on 12/5, and then we would deduct that $100 from the "new revenue" category on 12/6. 

At no point would your churned revenue / churned customer count be affected.


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