How often does Retain send emails?

Updated 3 months ago by Neel Desai

The schedule of the Retain emails is going to depend on some algorithmic work that we do behind the scenes. In general, the first Retain email will be sent within 30 minutes of the initial failed payment, and following emails will come in this general format:

  • 2nd Retain email - 2 days after initial failed payment
  • 3rd Retain email - 5 days after initial failed payment
  • 4th Retain email - 7 days after initial failed payment
  • 5th Retain email - 12 days after initial failed payment.

Our 5th email is actually a cancellation email that alerts the user that their account has been cancelled due to the multiple failed payment attempts.

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