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Retain

Stopping Retain's outreach for a specific user

Navigate to the Retain Interventions Tab. Search for the the specific user you want to stop Retain for and open up their profile. Expand the current month and you'll see a "Stop Retain" button. You c…

Updated 1 day ago

How much does Retain cost?

Our pricing is 100% performance based. If you break our pricing down to its simplest form, we charge you a commission based on the amount of revenue that we're able to recover for you in a given mont…

Updated 4 years ago by Neel Desai

How does Retain retreive user information?

Retain uses FullContact to for retrieving user metadata. For more context, Full Contact uses a user's email address to ascertain other information about them by linking it to social media profiles li…

Updated 4 years ago by Neel Desai

How often does Retain send emails?

The schedule of the Retain emails is going to depend on some algorithmic work that we do behind the scenes. In general, here's the cadence of the emails: First email is sent 2 hours after the payment…

Updated 1 day ago by Neel Desai

Can I edit and customize Retain's emails?

In general, we handle everything for you. We've AB tested thousands of emails and their cadence to optimize recovery rates. However, many customers would like to inform their customers in the last em…

Updated 1 day ago by Neel Desai

Understanding Delinquent Churn

As a good SaaS founder or executive, you know that high churn will decimate your growth, and slowly over time - your entire business. If you can't keep customers, you have no chance of success. So yo…

Updated 1 day ago by Neel Desai

Setting up Retain for Chargify

Chargify customers can use our Retain product! Here's how you can get started: Email us with details for your Retain email setup preferences: Who you would like the emails to come from (eg. "John fro…

Updated 2 years ago by Hannah Wei

Installing the ProfitWell in-app snippet on Shopify

Login to your Shopify admin. On the left side, select Online Store under Sales Channels. Choose Themes. On your Live template, click Actions and select Edit Code. Select your main *.liquid Layout. Ad…

Updated 2 months ago by Franco Costantini

Retain Multi-User Support

You might have multiple users mapped to a single billing contact in your billing system. If their payment fails, you might want to alert each user that their subscription is past due. i.e. Joe@spotif…

Updated 11 months ago by Neel Desai

How to install the ProfitWell.js Snippet with Google Tag Manager

Overview. There are two options for installing the ProfitWell Snippet with Google Tag Manager, depending on what kind of site you want to install the snippet on: Marketing sites : users can't sign in…

Updated 2 months ago by Esteban Galiano

Rollback Recovery

By intelligently identifying customer card failure reasons and adjusting customer plans, Retain can: Prevent more of your customers from churning. Help more of your customers convert from free trials…

Updated 1 day ago by Allissa Chan

Retain and Secure Customer Authentication (SCA) for Stripe

What ProfitWell needs from you: If you're interested in how Retain actually works with SCA, keep reading. We will need the following information for Retain to work with SCA: Your Stripe standard publ…

Updated 1 day ago by Neel Desai

Retain and Secure Customer Authentication (SCA) for Braintree

What ProfitWell needs from you: Nothing! If you'd like us to turn on SCA for your account, just let us know at product@profitwell.com. How Retain works with Secure Customer Authentication: There are…

Updated 1 day ago by Neel Desai

Braintree OAuth for Retain

Unfortunately, Braintree’s OAuth system is only offered in the US. Not to worry, there’s another way we can get you hooked up. You will have to create a ProfitWell specific-user (we recommend naming…

Updated 1 year ago by Neel Desai

Retain In-App Messaging

Retain has the capability to deploy in app messages inside of your web app to drive various customer actions. These are particularly effective in driving subscription changes since the user is alread…

Updated 10 months ago by Neel Desai

Setting up Retain Term Optimization

Annual plans drastically reduce churn. Here's the data. Retain can help get more of your customers on annual plans. If you do not already have the ProfitWell.js snippets installed, follow these instr…

Updated 1 day ago by Neel Desai

Localization

We have the capability to localize Retain's communication with your customers - both emails and in-app notifications. The best part is that you don't have to do anything since we know the customers'…

Updated 1 day ago by Neel Desai

Lockout

When all Retain Payment Recovery attempts fail, Retain can lock delinquent churn customers out of your app. Locked out customers will not be able to use your platform until they update their payment…

Updated 2 months ago by Sebastian Zimmermann

Setting up Apple Pay and Google Pay with Retain [Recharge]

Adding Apple Pay and Google Pay as options on Retain's payment forms will greatly reduce the friction of having customers manually enter in payment information, leading to higher recovery rates. Sett…

Updated 18 seconds ago by Barakah

Term Optimization Targeting

There are three ways we can optimize Retain's Term Optimization for you depending on what your company goals are. LESS CHURN. If you want to optimize for decreasing churn, we recommend targeting your…

Updated 4 months ago by Allissa Chan

Setting up Retain Trial Extensions

Retain can help increase your trial conversion rate. We intelligently identify which trialing users are least likely to convert and selectively offer them a 1-click UX to extend their trial, leading…

Updated 1 day ago by Allissa Chan

Retain Metrics

We've designed the Retain ™ metrics dashboard to be radically transparent in showing you Retain's ™ performance. To understand Retain's ™ effectiveness in recovering past due users, we will first est…

Updated 3 years ago by Neel Desai

Installing the ProfitWell in-app snippet on Thinkific

Inside your Thinkific admin dashboard, go to Settings -> Code & analytics -> Site footer code. Add the following snippet, replacing PUBLIC_API_TOKEN_HERE with your public API token, and click on Save…

Updated 2 months ago by Esteban Galiano

SMS for Retain

Fill out this template and email it to product@profitwell.com to get set up! Note: Please format your phone numbers with the "+" included Why should you be using SMS? SMS is an excellent channel to r…

Updated 10 months ago by Neel Desai

Installing the ProfitWell in-app snippet with Kajabi

Go to the Kajabi admin. Open the Website tab. Choose Manage themes. On your Live template, click... and select Edit Code. Select your main *.liquid Layout. Append the following snippet to the body el…

Updated 2 months ago by Esteban Galiano

SMS for Retain - Stripe

For companies using our Stripe integration, we can automatically retrieve your customers' phone numbers if the numbers are stored in the billing details Phone field: Please format your phone numbers…

Updated 7 months ago by Allissa Chan

Setting up Apple Pay and Google Pay with Retain [Stripe]

Adding Apple Pay and Google Pay as options on Retain's payment forms will greatly reduce the friction of having customers manually enter in payment information, leading to higher recovery rates. How…

Updated 2 days ago by Neel Desai

Installing the ProfitWell Snippet on Single Page Applications (SPAs)

Load the snippet on the index.html page. <script id="profitwell-js" data-pw-auth="PUBLIC_API_TOKEN_HERE"> /* DO NOT DELETE - this code is used to accept our payments or send data to ProfitWell*/ (fun…

Updated 2 months ago by Allissa Chan

Setting up Retain Reactivations

Retain can help win back your churned customers with reactivations.. Target already churned customers with variable discounts to have them reactivate their subscriptions in 1-click. If you do not alr…

Updated 1 day ago by Allissa Chan

How to install the ProfitWell.js Snippets

Overview. ProfitWell Retain needs you to add bit of JavaScript to your application so that it can display in-app notifications to your users, as well as overlay our payment forms on-top of your marke…

Updated 1 week ago by Allissa Chan

Installing the ProfitWell .js snippet with Wordpress and Memberpress

Follow the instructions below to install the ProfitWell.js snippet. You will need to install the snippet twice - once on your marketing site, and once within your web-app (a page your customer lands…

Updated 2 months ago by Esteban Galiano

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