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FAQs

How much does Recognized cost?

Recognized starts at 1k per month. Interested? Get this month's Recognized data on us. We’ll send you this month's spreadsheet for free, and we’ll walk you through it in less than 30 minutes. Click h…

Updated 4 years ago by Neel Desai

Can I upload via CSV?

We don't support CSV uploads at this time. We recommend using our API if you have high velocity sales to make sure the up link is permanent.

Updated 4 years ago by Neel Desai

What is the difference between Cashflow and MRR?

Cash flow is a measure of dollars coming into your business, while recurring revenue allows you to measure and track the value of your subscriptions. Recurring revenue will not include money paid to…

Updated 4 years ago by Neel Desai

How do you handle currency conversions?

There are always two currencies in play: 1) the currency that the subscription is billed in, and 2) the currency that all of your metrics are displayed in, in your ProfitWell dashboard. We’ll refer t…

Updated 3 years ago by Neel Desai

Do you have Recognized for Braintree?

Unfortunately, at this time, we do not support Braintree for our Recognized product. The reason is that their API isn't great at comprehensively reporting all of the changes your customers' subscript…

Updated 4 years ago by Neel Desai

Manually adding and editing customers/transactions/trials

ProfitWell easily allows you to add in manual customers, transactions, and trials. Below, we will cover 1) adding a new customer 2) upgrading or downgrading a customer subscription 3) adding new subs…

Updated 6 months ago by Hannah Wei

Do you integrate with Quickbooks?

Unfortunately, we don't integrate with Quickbooks at this time. However, this is on the roadmap and we hope to release this early next year. We encourage you to check out our API to programmatically…

Updated 4 years ago by Neel Desai

Do you integrate with Authorize.net?

Unfortunately we don't integrate with Authorize.net at this time. We encourage you to check out our API to programmatically import your user data into ProfitWell! More information on that can be foun…

Updated 4 years ago by Neel Desai

Is ProfitWell just for SaaS? What about e-commerce?

The majority of our metrics are designed for companies that use a subscription based pricing model. However, if you are using Stripe as a billing system, our platform can still give you a comprehensi…

Updated 4 years ago by Neel Desai

What billing system should I use?

It depends. :) https://www.profitwell.com/blog/subscription-billing-subscription-management

Updated 3 years ago by Neel Desai

What should I do if my data is wrong or incomplete?

Occasionally, when using our native integrations, ProfitWell users won't have a full picture of their data— this can occur as a result of moving to invoice customers outside the integrated subscripti…

Updated 10 months ago by Alex Hult

CSV Export Glossary

ACTIVITY LABEL DEFINITION new Customer is new new_cancelled Customer was a new customer and then cancelled in the same month cancelled Customer cancelled churn Customer churned voluntarily churn_deli…

Updated 2 years ago by Allissa Chan

What data sub-processors do you use?

ProfitWell uses the following sub-processors to power its customer experience: Amazon Web Services (AWS) — We use AWS as Infrastructure-As-A-Service (IaaS), which means we rent servers from AWS, but…

Updated 2 months ago by Stephen Ngo

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